Privacy Policy

1. Introduction

Welcome to betx7. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how betx7 collects, processes, stores, and protects your personal information when you access or use our online betting and casino services available at betx7.ws.

By registering an account or continuing to use betx7, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our platform immediately.

This policy applies to all users of betx7 across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We respect the privacy of all our users and handle your data with the utmost care and professionalism.

2. Information We Collect

betx7 collects various categories of personal information to provide you with a complete, secure, and personalised betting experience. The information we gather falls into three main categories.

2.1 Account and Identity Information

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address and country of residence (Bangladesh)
• Government-issued ID documents for identity verification (KYC)

2.2 Financial and Transaction Information

• Deposit and withdrawal amounts and transaction histories
• Payment method details (e.g. bKash, Nagad, Rocket, Upay account references)
• Betting activity records including wager amounts, game types, and outcomes

2.3 Technical and Usage Information

• IP address, device type, browser type, and operating system
• Session timestamps, pages visited, and features used on the platform
• Cookies and similar tracking technologies (see Section 6 for details)

3. How We Use Your Information

betx7 processes your personal data for the following lawful purposes, all of which are necessary to deliver a high-quality and secure betting service to our users in Bangladesh:

• Creating and managing your betx7 account, including identity verification
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Providing access to cricket betting, live casino, slots, crash games, and all other platform features
• Detecting, preventing, and investigating fraud, money laundering, and other illegal or prohibited activities
• Sending service notifications, transaction confirmations, and security alerts via email or SMS
• Improving platform performance, personalising game recommendations, and conducting internal analytics

4. Sharing of Your Information

betx7 does not sell, rent, or trade your personal information to third parties. We may share your data in limited circumstances only, and always with appropriate safeguards in place:

• Trusted third-party payment processors (bKash, Nagad, Rocket) to facilitate transactions securely
• Identity verification and KYC service providers, to comply with anti-fraud requirements
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi, strictly for gameplay functionality
• Law enforcement or regulatory bodies when required by applicable law or a valid legal order

All third parties with whom we share data are bound by strict confidentiality obligations and may only use your information for the specific purpose for which it was shared. betx7 remains responsible for ensuring such sharing complies with this Privacy Policy.

5. Payment and Financial Data

When you deposit or withdraw funds through betx7, all financial transactions are processed by our authorised payment partners. betx7 does not store your full bKash PIN, Nagad PIN, or any card CVV/CVC number on our servers. We record only the reference identifiers, transaction amounts, and timestamps required for account reconciliation and dispute resolution.

All payment data transfers between betx7 and our payment partners are protected using SSL encryption. We recommend that you never share your payment credentials with anyone, including betx7 customer support staff. Our team will never ask for your full PIN or password.

6. Cookies and Tracking Technologies

betx7 uses cookies and similar tracking technologies to improve your experience on our platform. We deploy three main types of cookies:

• Essential cookies: required for the platform to function correctly, including session management and login state
• Analytics cookies: help us understand how users interact with betx7, which pages are most visited, and where improvements can be made
• Preference cookies: remember your language settings, display preferences, and other personalisation choices

You may control cookie preferences through your browser settings at any time. However, disabling essential cookies may prevent certain features of betx7 from functioning correctly. By continuing to use our platform, you consent to our use of cookies as described in this section.

7. Data Retention

betx7 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with applicable legal obligations, resolve disputes, and enforce our agreements. Account records, including betting history and transaction logs, are typically retained for a minimum of five years from the date of the last transaction.

When your data is no longer required, betx7 will securely delete or anonymise it in accordance with best-practice data handling procedures. If you close your account, we will process your deletion request within a reasonable timeframe, subject to any mandatory retention periods required by law.

8. Your Rights and Choices

As a betx7 user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal data betx7 holds about you
• Right of rectification: request correction of any inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: ask us to limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team via email at [email protected]. We will respond to all valid requests within a reasonable period and in accordance with our obligations under applicable data protection principles.

9. Security Measures

betx7 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, strict access controls for internal staff, and regular security reviews of our systems and processes.

While betx7 employs best-practice security standards, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, betx7 will notify affected users promptly and take all necessary steps to contain and remediate the incident.

10. Age Restriction

betx7 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use any of our services. If betx7 becomes aware that a person under 21 has provided personal information, we will promptly delete that data and close the associated account.

Parents and guardians are encouraged to monitor and control the internet activities of minors in their care. If you suspect that a minor in your household has registered with betx7, please contact our support team immediately at [email protected].

11. Changes to This Privacy Policy

betx7 reserves the right to update or amend this Privacy Policy at any time. When changes are made, we will revise the 'Last updated' date at the top of this page. For significant changes that materially affect how we process your personal data, we will notify registered users via email or through a prominent notice on our platform before the changes take effect.

Your continued use of betx7 following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way betx7 handles your personal data, our support team is available 24/7 to assist you.

You can reach us by email at [email protected]. We are committed to resolving all privacy-related enquiries promptly, professionally, and in accordance with our obligations under this policy.